Parallax Technology, Inc.
Reminder to all international customers
sending lasers for repair and service .
When you are ready to ship your lasers to Parallax for service, you have
you can ship with one of the three International Carriers : DHL,
you can ship via a Local Freight Forwarding Company in your
* There are big differences that you should know about *
In a 2005 transaction, our customer's local agent sent the box of lasers
with a local cargo plane
Seoul, Korea to NY. The following charges were invoiced to Parallax,
before we even received the box
DHL/FedEx/UPS give you Door-to-Door price
Local Freight Forwarding company gives you Door-to-Airport price.
Release from Airport and delivery to our Door is another $200!
Read on :
Local Freight Forwarding Company Appears To Be Cheaper but it is
Not and this is why ;
- Local Transport Company arranges with an Airline (usually the flag
Airline of your country), for example in China -
China Air, in Korea - Korean Airline, in Germany - Lufthansa, in England
- British Airways, etc. etc. etc. and
they will send your goods to the U.S.
What happens next ?
Upon arrival at the airport (New York or Boston) an agent will contact
Parallax. They will tell Parallax that
"your package has arrived from ABC. WHO IS your custom's Broker ? "
Then we have 2 options : use our broker or ask them to release it
Option 1 : we give them the name of our Customs Broker
The agent transfers the 'papers' to our Customs Broker
The agent charges between $25 to $40 Airport Transfer Fee.
Our Broker will do the paperwork for goods to be released from
Our Broker will arrange for truck pick up and delivery to
Our Broker will send an invoice for
(a) Brokers Fee $160
(b) Delivery $40
Then, we will bill you and attach all their invoices. (about
Option 2 : we ask the agent to release it himself.
The agent will do the paperwork for goods to be released from
The agent will arrange for truck pick up and delivery to
The agent will send a bill that is somewhere between $150 to $300.
Then, we will bill you and attach all their invoices.
Please note that these charges are Not Customs
These are additional delivery charges we must pay for receiving your
The above Door-to-Airport rule is always the case when you ship
something to the U.S. It
has nothing to do with Parallax or with lasers. Therefore, kindly make
sure you understand what your freight forwarder is charging for ?
Are you charged for Door-to-Door delivery or Door-to-Airport delivery ?
EVERY freight forwarder, except the big 3, give you a quote that is
for Door-to-Airport UNLESS YOU ASK for Door-to-Door quotation.
- What about DHL, FedEx and UPS ?
These carriers have their own Customs Brokers and their own delivery
trucks but these carriers also charge us for the delivery.
If you declare a price that is more than about $1,000, then they will
charge us a 'fee'. DHL calls this
'Single Transaction Fee' and they charge us $48. FedEx and UPS have
names for it, but in general it is less than $40. We
will invoice you for these charges.
Please note that it is very very very dificult ( almost impossible) to
any payment from these carriers for goods that arrive damaged even though
you may have paid for 'damage and loss insurance'. If you decide to
insure, you are insuring against 'lost goods' but forget about 'damage'.
Just Package your goods for safe travel.
We understand that you can not control Customs Duty, which is Zero for
U.S. made goods and Zero for goods
coming from Israel. Other than duty, all other charges should be made
clear to you in advance.
Stay tuned for more !
Import Service Fee $50
Destination Advance Charge $25
Total payable $150.
In another transaction, a box containing a laser arriving from Egypt had
to be returned to Origin
refused to pay $400 ON TOP OF what the customer had paid. It later came
back via another carrier.
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